Delivery Information

All products are to be paid for in full before shipping unless customer has a credit account.

Customers have knowledge and accept that certain discounted items are out of date and/or have been discontinued. Customer holds full liability for subsequentially usage of the aforementioned products. JR Hardware Supplies reserves the right to issue credit notes and not cash refunds for discounted items.

YOUR CONSUMER RIGHTS ARE NOT AFFECTED.

  1. Delivery Prices:

We offer a FREE standard UK East Midlands delivery on all orders over £70 Deliveries outside UK East Midlands may be subject to a delivery surcharge.

  1. Delivery Times:

We aim to deliver your order within 1-3 working days. Most orders will be sent out using our inhouse courier service. If you need your order delivering urgently please call us and we will do our best to assist you.

  1. Bulk Deliveries:

Some large bulky orders may be delivered via pallet courier. On this occasion we will contact you before your order is despatched to arrange a convenient time.

  1. Accepting returns and giving refunds:

You must inform us within 14 days of receiving your goods if you want to cancel. You then have another 14 days to return the goods once you’ve told us. You then will receive a refund within 14 days of us receiving the goods back.

Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

  1. Your responsibility and our liability:

Whilst you are deciding whether to retain your purchase, you have a statutory duty to take reasonable care of the goods and they remain your responsibility until they arrive at our warehouse. We reserve the right to inspect all returned goods. This includes any original packaging and labels, particularly if the packaging forms part of the goods.

We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned to us by mistake. It is therefore advised that any goods you may wish to return are done so via a recorded delivery service and retain the proof of postage. In the event that substantial damage has been caused to the product the we reserve the right to refuse a refund or exchange.

  1. Exchanges: you have the right to return within 14 days.

 

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